Thank you for your interest in Anna Kruhelska’s products! Below are the terms and conditions which cover who you are purchasing from, how to make an order, prices, shipping and right to withdrawal. If you have any questions you are always welcome to contact us and we will be happy to help. We hope that you will enjoy your purchase!

When purchasing at annakruhelska.com you automatically accept the terms and conditions stipulated below. We recommend that you read the terms through carefully before purchasing.

PAYMENT OPTIONS We accept payments via PayPal through a secure check-out. All prices are stated in Euro.

PURCHASE In order to purchase items at annakruhelska.com you must fill in your personal information and payment information. Once your order has been placed you will receive an auto-generated order confirmation via email. Full price of the order, including shipping costs, has to be paid before the order is shipped. When your purchase has been accepted and the item is registered in our stock, you will receive a shipping confirmation.

SHIPPING All goods are sent from Łódź, Poland and can be shipped worldwide. Freight charges will appear from the order confirmation before you pay. All goods are delivered via GLS or UPS Track & Trace service. We carefully pack goods in protective boxes or tubes to secure that products will arrive in perfect condition. However, if the content is damaged upon receipt, please report this to us immediately or at the latest 2 days after receipt to hello@annakruhelsa.com

CUSTOMS DUTY If you order from a country outside the EU, local taxes and duties may be added, for which we cannot be held responsible. If this is the case the carrier will contact you. Please note that this could involve some delay of the consignment, as the goods are retained by the customs. From this point it is your responsibility to contact the carrier and pay for the added additional costs. These additional costs are solely your responsibility and cannot be used as cause of return.

RISK OF GOODS The risk of goods ordered at annakruhelska.com passes to the buyer when the right of cancellation expires 14 days after receipt of the goods. If the product is damaged or impaired once the buyer has received it, they retain his right of cancellation if the damage or impairment is not due to negligence or lack of care on his part. Remember to save the original product packaging as in the case of a complaint or damage the product must be returned in its original packaging.

COMPLAINTS Any errors or defects in products/goods supplied by us must be invoked within two weeks after you have discovered the error or defect. It is your duty to state and, upon request, describe how the error or defect has manifested itself. If you discover an error or defect, please contact us at hello@annakruhelsa.com

SECURITY All communication between our payment system and the cardholder is made through an encrypted SSL-line (Secure Socket Layer). In other words only Paypal have access to your data. It is not possible neither for us nor any other unauthorized entity to see or read data, which is exchanged in connection with the purchase.

COLOURS We cannot guarantee that colours in the website are fully equivalent to the items’ actual colors. This depends partly on the colour settings of your computer and monitor.

COPYRIGHT The content on this website is protected by intellectual property rights and belong to Anna Kruhelska. Any material on the website, including image pictures, designs and graphics, may not be reproduced, and it may not be used commercially without referring to us.

GENERAL INFORMATION
E-mail: hello@annakruhelsa.com
Anna Kruhelska
ul. Łukasińskiego 4/260
93-172 Łódź
Poland

PRIVACY POLICY Shopping at annakruhelska.com requires the following information from you: Name, address, telephone number and e-mail address. We only records this information with a view to delivering the items you order and to offer you the best possible shopping experience. Please note: We do not store personal payment information such as card numbers etc., and none of the information we receive from you will be shared with any third parties. We required to protect your privacy and your security as a user of annakruhelska.com. The information you provide when you place an order on our website is only used to provide a smooth and simple shopping experience. The data is treated in careful accordance with all current privacy regulations. No data that identifies the individual shopper is passed on to any third parties. The only statistical data that is collected and shared with any third parties concerns customer traffic and commercial information. This information is shared with the sole purpose of improving your user experience at annakruhelska.com

RETURN POLICY We offer a 14 days refund (excluding shipping costs for the return) upon receipt of the package, if you change your mind. The items must be returned unused and in the same condition as they were upon receipt, in the same original packaging. Note that the right of withdrawal is annulled if you use or damage the product in a way that obviously reduces the sales value significantly. Returns and exchanges happens at your own risk and expense, and is to be handled by you. If you wish to return an item please contact us at hello@annakruhelsa.com before returning any items, and we will provide you with directions for return. Remember to state your order number and relevant contact information in the e-mail. Please note that the cost of returning the item is to be paid by you. If a returned item is shipped from a country outside the EU, please clearly mark the package ‘RETURNED GOODS’, to avoid any customs charges. Anna Kruhelska is not responsible for any customs charges regarding the returned parcel. Any charges incurred are the responsibility of the customer.

RETURNS MUST HAVE A TRACKING NUMBER A copy of the invoice must be enclosed together with the parcel. The items must be send as a parcel with a Track & Trace number as this guarantees that the items will arrive at their destination. It is not an option to return your order as a parcel without a tracking number. Please remember to keep your tracking number as a documentation that the items have been sent. We may retain the refund until we have received the returned items or until we have received documentation that the items have been returned, whatever comes first.

REFUND When we have received the items and approved the return we will transfer the full purchase amount to your account within 10 business days. If you return all items in your order we will refund the original shipping costs, if you however only return part of your order we will only refund the items cost.